There are a few reasons you might recieve this error while trying to add a server.
1. You are not using the correct port (Query port).
2. You're trying to add a server that is currently offline.
3. You're trying to add a server for the console version of the game.
4. A firewall is blocking our tracking servers.
5. You did not turn off popup blockers, this causes an error with the javascript claiming process.
Please note that most query ports are 5 digits long. If you are still having trouble adding your server, please contact support for assistance.
* Server related support is only provided to servers that have been claimed.
You can add your server to our list by Clicking Here. Your server must be online when you attempt to add it.
* Server related support is only provided to servers that have been claimed.
No, you must claim your server by following the claim process. If your server is full, you can claim it when you do a scheduled restart or plan ahead with your community.
* Server related support is only provided to servers that have been claimed.
At this time there is no way to query EPIC players on a Steam server. Hopefully in the future they will make it possible.
* Server related support is only provided to servers that have been claimed.
This occurs when a user prior to you had the same hosting provider and leased that server before you did. To update the claim status Click Here and follow the claim instructions. Claiming your server allows you to use the claimed owner features.
* Server related support is only provided to servers that have been claimed.
Adding featured time to a server will automatically display it on the front page. This will ignore the server's actual rank and display it above all non-featured servers and the current featured servers. However, this does not change the server's actual rank. Once the featured time expires, the server will assume it's position based on it's rank.
Featured servers are bumped down one position each time another server is featured.
* Server related support is only provided to servers that have been claimed.
Featuring a server does not guarantee you will get more players because the human factor comes into play and we simply cannot predict or measure what makes a player join a server over others.
Featuring a server does guarantee you will be on the front page of the server list associated with your server until your featured time expires or you're bumped to the next page by other featured servers.
Tracking results show that servers on the front have a 94% chance of getting more hits/joins than other servers.
* Server related support is only provided to servers that have been claimed.
If you come across another server listed on our site using your EXACT server name with the intent mislead players or poach players, please open a support ticket immediately. The server must have the exact name, not partial.
* Server related support is only provided to servers that have been claimed.
If you restart your server or our tracking server was not able to ping your server during a tracking phase, your server will be moved to offline status until the next tracking phase.
Once our tracking server makes a connection, the status will be updated to reflect the results.
* Server related support is only provided to servers that have been claimed.
We currently do not track console servers. We plan to add console tracking in the near future.
* Server related support is only provided to servers that have been claimed.
Lifetime servers are featured for life and can only be purchased during a lifetime server event. They are limited to 10 servers and can only be purchased during a special event.
If a lifetime server is offline longer than 6 months, the status will be removed and added to the available lifetime pool which can be purchased.
* Server related support is only provided to servers that have been claimed.
Claiming your server allows you to access the manage server page. From there you will have access to claimed server features. Also if you switch providers or your IP address changes, you have the option to migrate your data to your new server.
Cluster tracking combines the stats of all your clustered servers into one server. This server is considered the Display server.
To add server mods, visit your Claimed Servers and click the manage server cog on the server you want to add a server mods to.
Claimed server owners have the option to delete reviews if they have the delete reviews add-on unlocked. The delete reviews feature deletes ALL reviews. We don't allow server owners to choose which reviews are deleted, you must delete all of them if you choose to use the delete reviews feature.
We will not remove reviews made by any user unless we deem necessary or it breaks our terms.
* DO NOT open a ticket stating a user is lying or making false reviews on your server's page, we will close your ticket as we have no way to verify if either party is being truthful.
The Discord widget is a server addon that displays your Discord channel on your server's page. This allows new players to easily join your Discord channel if they have questions or need assistance.
To purchase server addons, please visit:
Server Addons
Before you can use the Discord Webhook, you will need to unlocked this add-on. The add-ons are located on the server add-ons page and only visible to claimed server owners.
Once you have unlocked this add-on, please contact support so we can setup it up for you.
Advanced server voting allows players to vote 3 times a day or once every 8 hours. It overrides the default once every 12 hours and only applies to servers with this add-on active.
To purchase server addons, please visit:
Server Addons
Votes are only applied at the start of a voting cycle for servers that have this add-on turned on and they must be a Display servers.
To purchase server addons, please visit:
Server Addons
Secure Server Reviews is an add-on that claimed server owners can unlock. It requires users to be Steam Verified before they can leave a review on your server.
To purchase server addons, please visit:
Server Addons
Disable Reviews is an add-on that claimed server owners can unlock. This add-on allows you to enable or disable server reviews for your server.
To purchase server addons, please visit:
Server Addons
Disable Voting is an add-on that claimed server owners can unlock. This add-on allows you to enable or disable voting on your server.
To purchase server addons, please visit:
Server Addons
Secure Voting is an add-on that claimed server owners can unlock. It requires users to be Steam Verified before they can vote on your server.
To purchase server addons, please visit:
Server Addons
You can cast a vote for a specific server every 12 hours.
If a server has the disable voting feature active, users will not be able to cast a vote for that server.
We do not control how servers are managed and if server owners want to reward their players for voting, that is their choice.
Yes, server votes are reset every 60 days. The next voting cycle will start in
.
To add Server Cash™ to your account, please follow these instructions:
Adding Server Cash™
Server Cash™ is non-refundable and is used to purchase various server features we offer.
To feature a server, click on the button located on the server's page.
Registered members have the option to purchase featured time for any server listed with us, you do not have to claim a server to feature it.
* Server related support is only provided to servers that have been claimed.
If your server supports clustering, you can cluster them by following these steps:
Cluster Setup
To Steam Verify your account, please follow these instructions:
Steam Verification
To add a server banner, visit your Claimed Servers and click the manage server cog on the server you want to add a banner to.
You will find the option to upload a server banner.
To claim your ATLAS server, please follow these steps:
Claiming A Server
Before you can add a Discord channel to your server, you must have the Discord Widget Addon unlocked. You can unlock it here:
Claiming A Server
To add a Discord channel to your ATLAS server, please follow these instructions:
Adding A Discord Channel
To add your Discord ID to your account, please follow these instructions:
Adding You Discord ID
Adding your Discord ID allows you to cast votes in our Discord Channel.
The Supporter rank is earned when you purchase any amount of Server Cash™.
The VIP rank by being a LIFETIME server owner.
Server Cash™ is the currency used on site to purchase various features we offer. Server Cash™ is non refundable and it can only be used on this site.
There are a few ways to earn Server Cash™.
Registered users can cash in their votes for Server Cash™
Reporting bugs, spelling errors or grammar mistakes is another great way to earn Server Cash™
Yes, however it must be approved by a member of management. If you would like to transfer your Server Cash™ to another user or a friend, you will need to open a support ticket.
Server Cash™ is applied instantly unless your payment was an eCheck or it was denied. If you purchased Server Cash™ during a bonus event, your bonus will also be applied instantly.
Server Cash™ is non-refundable.
Our tracking system runs every 10 minutes. Real-time server information is provided when viewing a server's page.
We do not modify the server data that is gathered during tracking.
Yes, you will need to verify you're the owner of the server before we will remove it from our tracking system.
We reserve the right to remove any server featured or non-featured listed on our site with or without notice.
Claimed or non-claimed servers that are offline longer than 10 days are automatically removed by the system.
This usually happens when your server's firewall is blocking our tracking servers or your config file has an error.
We will not remove reviews made by any user unless we deem necessary or it breaks our terms. You will need to request the review be deleted by the claimed server owner. This prevents users from blackmailing server owners with negative review(s) threats.
If a server has the disable reviews feature active, users will not be able to leave a review on that server.
The review system is meant for players to share their ingame experience or concerns during their time on the server.
